Onboard a Domain
Add company domains in SDP Email, then activate receiving and sending from the domain details page.
Step 1: Open Domains
In SDP Email, open Domains. The list shows every company domain with three statuses:
| Status | Meaning |
|---|---|
| Domain | Overall readiness for the domain. |
| Receiving | Whether inbound email is routed to SDP Email. |
| Sending | Whether outbound email can be sent from the domain. |
Step 2: Confirm DNS
- Registered with us: nothing to do. The domain uses our nameservers and its email records are created for you.
- Any other domain: confirm the domain is active in Cloudflare. The Cloudflare zone name must match the SDP Email domain exactly. See Cloudflare Requirements.
Step 3: Open Domain Details
Select the domain from the table. The detail page is where you activate receiving, enable sending, retry failed activations, or reset the domain.
Step 4: Activate Services
For a complete domain setup:
- Click Activate receiving.
- Complete the Cloudflare authorization flow when prompted. Domains registered with us skip this step.
- Return to the domain details page and confirm receiving is active.
- Click Activate sending.
- Create email accounts.
Resetting a Domain
Use Reset only when you want to disconnect the domain from SDP Email and start over. Resetting stops receiving and sending until activation is completed again.
For a domain registered with us, resetting removes the receiving MX record we created. Remote Cloudflare cleanup is best-effort. If a Cloudflare token has expired, you may still need to review the Cloudflare zone manually.